Are youpassionate about creating seamless, end-to-end experiences that delight customers? As a Service Designer at TABTouch, you'll be at the heart of innovation, blending customer insights, business goals, and cutting-edge design to craft user-centered solutions that captivate and engage.What You'll Do:Champion Customer Insights:Advocate for our customers and embed their feedback into every product and experience.Drive Innovation:Collaborate with internal and external stakeholders to ensure our digital and physical services exceed customer expectations and achieve business success.Create Impact:Design and improve solutions that align with strategic goals and deliver outstanding user experiences.Accountabilities include:Create and collaborate on strategic narratives, frameworks and business cases to drive decision-making regarding product and experience optimisation.Identify and champion opportunities that create business value and improve the customer experience based on user research, data insight and best practice.Plan and facilitate collaborative workshops including ideation of future state experiences together with customers, stakeholders and subject matter experts (SMEs) to uncover insights, define problems and ideate solutions.Visualise and communicate problems in a way that helps others to understand, engage and identify solutions more effectively.Collaborate with market researchers, product owners, channel leads and analyst teams to define research needs, design and lead customer-centric research practices, uncover customer behaviours, needs, and pain points, and translate insights into impactful service improvements.Map end-to-end customer journeys and experiences involving multiple channels, touch-points, processes and technology to create clarity of end-to-end experiences and enable the business to make strategic decisionsCollaborate with UX designers and retail stakeholders to plan, create and test prototypes that bring service concepts to life.Work closely with product owners and technical/delivery teams to design and implement impactful solutions.Synthesise research outputs into actionable insights to optimise and refine services, ensuring they evolve to continually meet customer and business objectives.Communicate with leadership effectively and influentially to highlight critical user issues, pain points and risks that demand strategic attention.Join us and make a real difference in how our customers interact with TABTouch. Apply now and be part of a team that's shaping the future of customer experience! Qualifications About You5+ years of previous experience as a Service Designer, UX/CX Researcher, UX Designer, Strategic Designer, Innovation Lead and/or Digital Strategist including strong research, design, and strategic communication skills that come with this level of experience.Demonstrated experience in the application of customer-centric experience design and Human Centred Design (HCD) methodologies, including customer journey mapping, ideation workshops and service design blueprinting.Strong experience in undertaking qualitative and quantitative consumer research, prototyping and/or testing to improve customer experience, user/digital experience and/or product innovation.Experience working in an agile environment and familiarity with agile methodologies.Excellent communication, facilitation and influencing skills, with a knack for simplifying complex issues and presenting strategies in a clear, compelling and commercially relevant way to align stakeholders