Your new role at Bendigo Bank is a dynamic opportunity. About the role You'll be part of a connected and fun environment, working with customer consultants, lending specialists, and team leaders.
You'll answer customer calls, respond to customer emails, and web requests, and get involved with customer campaigns and initiatives.
The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers.
The role connects customers with products and services, making their interaction with our business easy and seamless.
Key Responsibilities:
* Respond to customer phone calls, emails, and online web messaging within acceptable timeframes, delivering service excellence for each and every customer.
* Listen to and understand our customers' needs and present solutions while identifying opportunities for growth and follow-up until the enquiry is fully closed.
* Apply relevant policies and processes to complete all outstanding work.
* Ensure you are on time, ready, and available to respond to customers.
About You Our Customer Consultants come from a vast and varied range of career backgrounds, including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.
Great customer service is in your DNA.
Your ability to multi-task, type, and talk simultaneously will assist you to quickly meet our customer's needs.
A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow.
This Position Includes
Working a roster that includes Saturdays and Sundays, as well as some work in the evenings.
What We Offer
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that
Find out more about us and our incredible history here.
Language: English
Location: Adelaide
Job Type: Part-Time
Hours: 5 hours shifts across 5 days
Duration: Permanent