Invoicing and Financial Administration: Prepare, issue, and track invoices in a timely manner. Verify invoice accuracy and ensure all necessary documentation is included. Follow up on outstanding payments and assist with collections as needed. Maintain accurate financial records and assist in reconciliation processes.Client Updates and Communication: Serve as the primary point of contact for client inquiries and updates. Provide regular updates to clients regarding job progress and expected completion dates. Address client concerns promptly and escalate issues when necessary. Maintain a professional and friendly relationship with clients through phone, email, and in-person interactions.Job Completion Updates: Track job progress and ensure updates are communicated to relevant stakeholders. Coordinate with internal teams to confirm job completion and relay final details to clients. Ensure all required documentation, reports, and confirmations are sent upon job completion.Customer Satisfaction and Follow-ups: Conduct follow-ups with clients to ensure satisfaction with completed work. Address any post-service concerns and escalate unresolved issues to management. Gather client feedback and assist in improving service delivery. Maintain a database of client interactions and satisfaction reports.Qualifications and Skills:Proven experience in an administrative, office assistant, or customer service role.Strong knowledge of invoicing and financial documentation.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Word, Excel, Outlook) and invoicing software.High level of accuracy, organization, and attention to detail.Ability to multitask and prioritize tasks effectively.Strong interpersonal skills and a customer-focused approach.Preferred Qualifications:Experience with accounting or invoicing software Xero, SimPRO, and ServiceM8.Background in client relations or customer service.Ability to work independently and as part of a team.Benefits:Paid time off and holidays.Friendly and supportive work environment.If you are an organized and customer-focused professional looking for a rewarding role, we encourage you to apply. Trainees are also encouraged to apply.
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