Contract role till October 2025 with possible extension Attractive daily pay rate of $400 super Work Location: Parramatta Purpose of the Role You will be responsible for supporting the daily customer service function of the Digital Service Desk to ensure effective and efficient delivery of support services at the service desk level. Key Responsibilities: Fulfilment of all Digital Service Desk related activities with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained. Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements Support other streams within the Digital Service Desk where required, to ensure call response SLAs Collate and deliver information to monitor and maintain Digital reports and processes. Ensure adherence to IT policy, process, and frameworks. Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery. Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers. Identify and implement ways to improve efficiency of Digital support processes and procedures. Essential Criteria: Minimum 3 years’ experience in operational delivery role within an IT Service Desk (multi-function service desk / business centre environment would be preferred) Demonstrated experience working with technology service delivery – in particular, Desktop Support services. An understanding or experience in delivering managed end-to-end customer services. A broad understanding of enabling infrastructure technologies at the enterprise level. A solid technical understanding of desktop and telephony technologies. Service Desk Technician or Analyst accreditation and/or ITIL Foundation-level certification. Good communication skills, flexibility, team focus and dedication to customer service. If this sounds like you, please submit your resume by clicking the 'Apply Now' button. About Us At easyA, we connect skilled professionals with opportunities that make an impact. As authorised suppliers to multiple government and corporate organisations across NSW, ACT, QLD, and the Federal Government, we specialise in providing expert talent for critical projects. When you work with easyA, you benefit from our strong relationships with contractors and clients alike, ensuring smooth and transparent recruitment processes tailored to your needs.