Provide customer service to the community at Newcastle Libraries and Newcastle MuseumVaried shifts across a rotating roster including weekend, evening, and public holiday workMultiple casual employment opportunities availableCity of Newcastle (CN) currently has multiple casual opportunities for enthusiastic and experienced customer service superstars to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. We are seeking empathetic and adaptive customer service professionals who strive to deliver memorable, high-quality service to the community.As a casual Customer Service Assistant, you'll be a friendly touch point for Library and Museum visitors, providing them with relevant and helpful information about the exhibitions, programs, library collections, and the technology available for use.The Customer Service Assistant will be a strong advocate, always promoting the Museum and Library. The successful candidate will show great pride in their work and always take initiative, ensuring the museum, libraries, and associated areas are continuously kept in a pleasant and clean state whilst projecting a positive image of City of Newcastle in a welcoming manner.Application Closing Date: Sunday 23 March 2025Remuneration: Casual hourly rate of $44.67 + 11.5% Superannuation (inclusive of casual loading)Contact: Mala Scorse - Head of Service Delivery - If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.You must have the right to live and work in Australia to apply for this job.CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples. We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession. CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.