Position: Service Coordinator (Administration & Office Support)Type: Full timeCompany: ColdflowWith over 50 years of experience across residential and commercial heating and cooling, Coldflow offers amazing career opportunities across various sectors.We're looking for an enthusiastic Service Coordinator to join our team based in Clayton.Reporting to our Domestic Service Manager, you'll work as part of the Domestic Service team to deliver effective, reliable and proactive services to customers, focusing on operational and hands-on support with service orders, delivery schedules, and inquiries.Your Duties Will Include:Customer service inbound and outbound calls;Scheduling jobs throughout Melbourne for customers;Providing customer quotations to repair units;Liaising with Service Technicians;Organising trades & services when needed.Who You Are and What You've Done:You have experience delivering excellent customer service within a call centre or customer service environment, ideally within a trade-based environment;You’re able to learn new systems quickly and have intermediate computer skills;You have well-developed communication and interpersonal skills;You strive at looking for better processes and ways of working;Whilst not essential, exposure to the HVAC industry would be highly regarded.If this role sounds like the one for you, we would love to hear from you by clicking the "Apply Now" button.
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