DESCRIPTION
Service Manager
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place, and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Manager to join our team specializing in Service Operations for our Customer Support Division in Australia, Tamworth Branch / On site.
Reporting to the Branch Manager, the Service Manager supports the Tamworth operations team in providing best in class service for our ever-expanding and loyal customer base of Automotive, mining, power generation, and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base.
RESPONSIBILITIES
In this role, you will make an impact in the following ways:
1. Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
2. Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
3. Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
4. Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
5. Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
6. Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
QUALIFICATIONS
To be successful in this role you will need the following:
1. Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.
2. Educational Requirements: College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
3. Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
4. Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.
Job: Service
Organization: Cummins Inc.
Role Category: On-site
Job Type: Exempt - Experienced
ReqID: 2402403
Relocation Package: Yes
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