• Ensure system uptime and stability on-site, restore services, manage incident communications with impacted users, and coordinate service restoration efforts where additional support is required.• Act as the primary on-site contact for software users, on-site technicians, Product Definition and Development team.• Deploy, configure, and maintain the Fleet Management System application and services, manage communications during planned outages.• Configure alerts, monitoring, and logging to ensure that the system runs smoothly.• Proactively monitor and respond to system alerts. Troubleshoot and escalate alerts to the appropriate teams where required.• Perform routine Linux system administration to ensure ongoing compliance with internal security standards and overall system health.• Provide L1 and Level 2 technical support to proactively manage all technical inquiries and application support issues.• Document and improve processes and procedures relating to production application support, logging, monitoring, alerting and change management.• Work collaboratively with Product Manager and Product Owners with respect to system upgrades, bug fixes and issue management.• Work closely with OT to monitor network traffic and provide feedback for service improvements.
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