Delivery Manager (Branch & Corporate Telephony)
An exciting Permanent opportunity awaits for a Delivery Manager to oversee the end-to-end delivery of Microsoft Teams Phone services, encompassing Level 3 BAU DevOps support and project delivery.
* Hybrid work arrangements: 2 days in office (Sydney)
* Paying up to $160K base + Super
* Australian Citizens to apply
Your key responsibilities include:
* Managing platform vulnerabilities and resolution.
* Managing the platform Continuous Improvement and Service Improvement program.
* Managing Change Control submission for the service.
* Ensuring MS Teams Phone service stability and delivering related project work on time with optimal cost benefit.
* Identifying opportunities and ensuring all CIs and SIs deliveries meet their target dates.
* Identifying MSTR and TF systems' risks and addressing them promptly.
* Ensuring DR / BCP plan is updated and successfully tested yearly.
* Completing all company's mandatory training on time, including OHS, Risk, and Compliance.
What do I need?
* Minimum of 5 years' experience with MS Teams Phone services.
* Microsoft Graph experience.
* Advanced-level proficiency in PowerShell scripting and Power BI.
* Minimum of 8 years' experience in planning, implementation, and support of Telephony services infrastructure in a medium to large enterprise environment.
* Experience with technical document writing, e.g., ITSD, SSD.
* Minimum of 2 years' Data NW experience.
* Certified ITIL foundation or higher.
If this looks like your next role, click Apply or email your resume to or connect on 0490 938 394.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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