Help Desk & IT Support (Information & Communication Technology)
Full time
Our client, Aqwest, located in Bunbury, is going through a period of growth with a number of exciting new projects commencing. They supply water to more than 35,000 customers in the Greater Bunbury area and are committed to providing sustainable, high-quality drinking water that consistently meets or exceeds customer expectations.
The Role
Our client is currently looking for an ICT Support Technician to deliver desktop, technology, and communications support and advice to Aqwest staff and provide assistance to the Systems Administrator when required.
In this varied role, your responsibilities will include:
* Provide first and second level technical assistance and support to end users of Aqwest ICT and OT systems;
* Train employees in the use of applications and assist in setup and decommissioning of all IT and company mobile devices;
* Troubleshooting of ICT software and hardware issues;
* Maintaining and reinforcing good cyber security practices when supporting and maintaining systems;
* Contribute to the development and continuous improvement of ICT & OT support processes and documentation;
* Undertake efficient and effective Technology Asset Management practices, including ensuring the ICT Asset Register is appropriately maintained.
The Candidate
To be successful in this role, you will have:
* Previous relevant experience in a similar role;
* Minimum Certificate III/IV in Information Technology;
* ITIL V4 Foundations Certificate;
* Good communication and customer service skills.
The Offer
This is a permanent position located in Bunbury in a supportive and friendly team environment.
Aqwest values creativity, collaboration, and courageous decision-making. Their strength is their people, their diversity, and a work environment where everyone is treated with respect and empowered to grow and succeed in their roles.
Apply Now
If you have the relevant skills and experience for this role and would like to join an organisation that puts community first, please apply today. For enquiries, call Louise at 0434 183 766.
Position closes 8am 15th November 2024.
We reserve the right to close this advert early if a suitable candidate is selected.
Aqwest embraces diversity and encourages applications from people of all backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.
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