Get AI-powered advice on this job and more exclusive features.Senior Recruitment Partner at Hays Technology | Assoc. CIPDOur client is responsible for developing a safe, efficient, and integrated transport system. They work closely with various government agencies to ensure seamless coordination of road, rail, bus, and maritime services, with a strong focus on customer safety and comfort.As a Senior Salesforce Functional Quality Analyst, you will join the CRM Practice team within the IT. You will deliver new capabilities and ongoing support for the Salesforce platform, focusing on process improvements and business efficiencies. Key responsibilities include providing technical advice to stakeholders, ensuring the quality of technology platforms, performing testing and governance, and facilitating user acceptance testing (UAT). Additionally, you will contribute to enhancing business systems and participating in deployment processes.What you'll need to succeed4–5 years of experience as a Functional Analyst within the Salesforce ecosystem.Hands-on experience with Service Cloud and customer experience portals.Skills in Salesforce administration, including account management, data management, and platform configuration.Proficiency in implementing configuration-based Salesforce solutions such as UIs, flows, and customer experience portals.Ability to troubleshoot issues, including tracing Apex codes and flows.Strong communication and customer support skills, with a proactive mindset.Proven stakeholder engagement abilities to build trust and foster relationships.Experience with CI/CD tools and automated testing tools.What you'll get in returnYou will have the opportunity to be part of a forward-thinking, innovative team driving technological solutions for one of the most vital transport systems in New South Wales. This role offers a collaborative environment where your expertise will directly contribute to shaping the future of transport in the region.Seniority levelMid-Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesIT System Testing and Evaluation
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