ARB is seeking a dedicated and energetic SA/NT Hub Team Leader to provide top-notch support to our team members and ensure outstanding service for all ARB wholesale customers. As our SA/NT Hub continues to expand, this role will evolve to align with retail trading hours, including Saturdays.
Key Responsibilities:
- Lead the SA/NT Hub team with a proactive and positive approach.
- Establish and refine systems and processes, providing constructive feedback to IT for ongoing improvements.
- Monitor KPIs to ensure the team meets growth targets.
- Offer coaching and guidance to team members for enhanced engagement and success.
- Manage sales inquiries through phone and Zendesk email from consumers, wholesale customers, fleet managers, and automotive dealers.
- Prepare sales orders, quotes, and proposals for various customer types.
- Collaborate with ARB Branch Managers and sales staff to ensure timely and high-quality service delivery.
- Provide aftersales service and technical assistance as required.
- Oversee stock ordering and maintain effective communication distribution lists.
Organisational Scope:
Your main customers will include:
- Private and stockist ARB stores and resellers
- Motor Vehicle Dealerships
- Fleet Management Organisations
- Overflow retail customers
Key Requirements:
- Live the ARB Values: Exhibit ARB values through your actions and leadership style.
- Safety Culture: Promote safety compliance and maintain high safety standards across all responsible ARB stores.
- Quality Culture: Ensure administrative actions are completed to meet customer promises.
- Team Support: Encourage teamwork and foster a high-performance culture within the SA/NT HUB.
- Drive the ARB Brand: Actively promote the ARB Branch to secure quotes and drive sales growth.
Required Skills, Behaviours, and Experience:
- Strong customer service ethic.
- Collaborative team player with excellent follow-up skills.
- High attention to detail and a positive, energetic attitude.
- Ambition to grow and develop within the business.
- Passion for ARB and alignment with our values of Driving Excellence with Passion.
If you’re ready to lead with passion and deliver exceptional service, we want to hear from you! Join ARB and be a part of a committed team dedicated to excellence.