The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients.The position available is Permanent Part time. Primary Duties and Responsibilities Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all timesCarry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircraftsAssisting passengers During disrupted or delayed servicesThat require special assistanceIn wheelchairs to and from aircraftsPromote and maintain a positive company image (including grooming, behaviours and service)Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)Comply with dnata Standard Operating Procedures and Policies Essential Criteria: Ensure adherence to all company safety, policy, procedures and processesMinimum of 2 years' experience in customer service oriented roleExperience in dealing with difficult situations with clients; and dealing with high volume, personalised customer serviceAbility to handle baggage up to 32kg.Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirementsAbility to work unsupervised at times and in a changing and fast paced team environmentHigh level computer skillsMotivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend Highly Desirable: Fluent in the following languages:MandarinCantoneseSpanishPlease note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.#J-18808-Ljbffr