Are you interested in taking the next step in your career as a Network Engineer? Join an award-winning, fast-growing IT MSP and consultancy located in the heart of London. The company works closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services.They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. The company also values work-life balance, ensuring employees have the support needed to manage work and personal responsibilities.They are seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Ready to take the next step? Apply today, and let’s discuss your future!Responsibilities:Systems Management (40%)Identify improvements in networking systems and infrastructureMonitor production networks and infrastructure comprehensivelyPerform hardware and firmware upgrades for networking infrastructureWrite and implement Requests for Change (RFCs)Support and train team membersCreate and maintain detailed documentation3rd Line Support (40%)Troubleshoot and resolve complex network incidents and escalationsAddress and resolve networking alertsConduct root cause analysis and report network trendsResolve major incidentsConfigure BAU firewall, network switches, and manage service requestsParticipate in on-call support as part of a rota for escalationsProject Work (20%)Deliver small-scale projectsConduct deployments at datacenters and client sitesSubmit and execute detailed change requestsRequired Skills/Qualifications:Proven experience in corporate 3rd line networking supportExcellent customer service, including stakeholder interactionsExperience in creating quality support documentationKnowledge of support best practices and proceduresMSP experience is highly desirableCCNP, FortiGate NSE4+Skills in Networking (IPv4, DHCP, DNS, Switches)Knowledge of enterprise firewall and WAN technologiesExperience in network management and monitoringFamiliarity with packet capture tools and technologiesBenefits:Annual bonusPension scheme with up to 4% employer matchExtra day off on your birthdayOngoing training and certification supportAXA Private Health Insurance, including dental, optical, and mental health coverageDiscount program via PerkboxEnhanced sick payEmployee Assistance Program with Health AssuredSeason Ticket Loan and Cycle to Work SchemeRegular team events and office refreshmentsSalary:£55,000-£65,000
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