Job Summary
The Night Auditor plays a crucial role in ensuring the financial accuracy and integrity of our hotel operations. As a key member of our team, you will be responsible for providing exceptional customer service support, balancing books, and performing various accounting tasks to maintain the highest standards of professionalism.
Key Responsibilities:
* Process payments, including room charges, debit, credit, cash, and cheques, in accordance with established procedures.
* Check guests in and out, manage wake-up call requests, and respond to overnight guest inquiries.
* Operate property management systems or manual equivalents, as well as perform other duties such as concierge services and special guest requests.
Requirements:
* Hold strong accounting and mathematics skills for accurate auditing and payment processing.
* Demonstrate experience in handling cash and possessing knowledge of PMS software.
* Showcase excellent verbal communication and listening skills for effective interactions with guests and housekeeping staff.
* Have knowledge of hotel operations, offers, and the local area.
About Us:
We offer a comprehensive benefits package, competitive salary, and opportunities for career growth and development. Our inclusive environment celebrates diversity and encourages colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We prioritize our employees' wellbeing through our myWellbeing framework, supporting health, lifestyle, and workplace wellness. Join our global family and become part of a collaborative environment where you can grow, belong, and make a difference.