About the Business: They have seen year-on-year growth, are strategic with their go-to-market service offering, and have a unique structure for their teams.
If you are looking for an MSP to help progress your career, this is the one.
About the Role: Customer service is crucial to my client.
They are looking for someone who can treat their customers with respect and provide a great experience.
In this role, you will play an integral part in the business, acting as the first line of defense by handling a high volume of calls and responding to tickets within the email queue.
Key Responsibilities: Answering phones and calling customers back to resolve issues Ensuring anyone working on a ticket calls the customer to update them on the progress Handling main issues such as user creation, permission changes, incident outages, and office-related problems Technical Skills Required: Windows Server Office365/Exchange Server Backups & DR technology VMWare – ESXi AD Group Policy LAN/VPNs PowerShell (ideally) Azure (ideally) Requirements: Must live in Brisbane Experience working in Managed Services Experience providing L1 and L2 support Benefits of Partnering with This Business: Microsoft Gold partner status Paid certifications and training Structured inductions and training process Regular one-on-one sessions and career planning High scores in culture surveys Work-from-home flexibility If you would like to know more, call Jareth on 0412 540 973 or email ****** for a quick chat.
If you are not based in Brisbane you will be unsuccessful for this position.