Organisational Support and Transport OfficerIdentified Indigenous Information under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.About the RoleGalangoor Duwalami provides a comprehensive suite of holistic Primary Healthcare Services.
As an Organisational Support and Transport Officer, you will play a critical role as the first point of client contact.
You will provide client advocacy and ensure a response and flexible ease of access to health services, enhancing client continuity of care.
Coverage will be required at Hervey Bay, Maryborough and Outreach Clinics as needed.The role will also support key Galangoor team members, Galangoor events, community engagement, information, transport, and administrative duties.You'll be joining Galangoor's friendly, supportive, and comprehensive multi-disciplinary Primary Health Care Team.About GalangoorGalangoor Duwalami Primary Health Care Service is an Aboriginal and Torres Strait Islander Community Controlled Health Service, which adopts a Model of Care ensuring high-quality services and facilities designed to enhance Healthy Living, Healthy Communities and a Healthy Future.Galangoor provides a culturally safe, friendly, confidential service where the community is listened to and respected by ensuring we:Provide access to a flexible and responsive primary health and wellbeing services tailored to meet the changing needs of individuals, the unique needs of Elders requiring aged care services, and the local community.Enhance client's self-determination and empowerment through a holistic approach to support our clients in managing their health and wellness.Align with custodianship of the Aboriginal Community Controlled Health Service Organisation (ACCHO) by the local Aboriginal and Torres Strait Islander community, respecting roles, and status of Elders and compliance of governance through the Board of Directors.Absolute Role Requirements:Minimum Current C Class Drivers Licence (QLD)Immunisation requirements (It is a condition of employment in this role for the employee to be and remain vaccinated against the following vaccine-preventable diseases during their employment.
As required by the Employee Handbook):Hepatitis BPertussis (Whooping Cough)Measles, Mumps and RubellaVaricella (Chicken Pox)CoVID-19 – double vaccination certificateCurrent CPR (annual) and First Aid Training (every 3 years).Criminal history check (A criminal conviction or charge will not automatically exclude an applicant from consideration for appointment.
If information is received that may exclude you from further consideration, you will be given an opportunity to respond, and your response will be taken into account in the evaluation process.
)Role Criteria:Qualification and/or experience in relevant community development, support, and/or welfare work is desirable but not mandated.Understanding or ability to develop understanding and commitment to the concept, philosophy, and practice of Aboriginal Community Controlled Health Organisations (ACCHO) and the ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.Ability to deliver a high level of customer service, including the timely provision of agreed services to outreach clients and internal customers.Ability to work collaboratively with a wide variety of health professionals and the community as part of a team.Comply with and contribute to team performance and continuous improvement of all Galangoor's policies, procedures, and processes.Demonstrated effective verbal and written skills with particular emphasis on interpersonal communication skills, establishing trust and rapport.Demonstrated ability to maintain client confidentiality and privacy within the outreach settings, clinic, and all Galangoor programs.Demonstrated competence in the use of information technology, internet, and desktop applications, e.g., Outlook, Word, Excel, and database packages.Ability to record all client care and interactions ensuring relevancy, completeness, accuracy, and in a timely manner.Conscientious, committed, self-motivated, with attention to detail and ability to meet deadlines.Provide home visits and work out of normal hours of duty may be required.Travel across the Fraser Coast Region and outlying service area e.g., Curra will be required.Consider all that's on offer…Competitive base salary + super + salary sacrifice + 4 weeks annual leaveClinic Days are Monday – FridayRostered 7.6 hours between the hours of 7 am to 6 pm.ENQUIRIES AND APPLICATIONS:Cover Letter addressing the key responsibilities and role requirements – maximum of 2 pagesResumeAddressed to:Kim Henschke (Maternity Services and Acting Primary Health Care Manager)How do your skills match this job?Your application will include the following questions:How many years' experience do you have as a Transport Officer?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Do you have a current Working With Children (WWC) Check?Do you have a current Australian driver's licence?Do you have a current Police Check (National Police Certificate) for employment?Which of the following First Aid accreditations do you currently hold?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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