Claims Advisor Join Suncorp Group and Make a Difference in People's Lives!
Are you passionate about positively impacting the lives of individuals and themunities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual to join us as a Claims Advisor based in Newcastle, offering a flexible hybrid working model after the training period.
Why You Should Join Us:
1. Make a Real Impact: As a Claims Advisor, you'll play a crucial role in helping individuals who have suffered personal, psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.
2. Flexibility: Enjoy the flexibility of a hybrid working model, allowing you to balance office and remote work effectively.
What You'll Do:
3. Empower Individuals: Manage a portfolio of Personal Injurymercial Claims, ensuring injured workers receive their correct entitlements.
4. In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
5. Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
6. Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
7. Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers byplying with legislation and maintaining efficiency in claim processing.
What You'll Bring:
8. Experience that Counts: Whether you have experience in Workerspensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results. A Psych background would be highly desirable.
9. Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
10. Effectivemunication: Show exceptional listening andmunication skills in a high-volume work environment. Build rapport with customers and demonstrate genuinepassion.
11. Negotiation Skills: Ability to interpretplex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
12. Resilience: Exhibit a high level of resilience and the ability to manageplex, sensitive, and challenging matters.
13. Bonus Points: Allied Health or Psych experience would be highly regarded.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
14. Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
15. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
16. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
17. Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made amitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and ourmunities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives andmunities.
Chase the Sun, apply online today! Your future at Suncorp Group awaits!
At Suncorp, we aremitted to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Job ID 672171