Boral has a lot to offer. As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions. We are a company that believes in achieving together. So join our team and build your careers with us!Customer Service SupervisorDivision: Boral Constr Mat LimitedDepartment: QUARRIES QLDWork type: Permanent - full timeLocation: BrisbaneBased in Milton and reporting to the Logistics Manager SEQ Quarries, Boral is looking for an experienced Customer Service Supervisor - Logistics (Tippers) to join the team on a permanent basis. You will be responsible for leading the team of Allocators and Customer Service Agents and ensuring customer orders are resourced and DIFOT and their expectations are met with efficiency.Your day will involve:Ensure customers service expectations are consistently metContinuously review and improve customer service deliveryMaximise the value to the organisation through identifying and delivering flexible effective allocation models and service opportunitiesIf required, realign customer expectations in line with business capabilities to ensure continued positive relationships without compromising safety or operational effectivenessEnsure timely and accurate customer communications are aligned with effective allocations to meet customer expectationsIdentify opportunities for alternate allocation strategies to meet customer expectations improving profitability and customer serviceCapture and communicate market intelligence to the businessWhat are we looking for?A good communicator with the ability to lead and influence a teamSomeone that can think on their feet handling multiple tasksTransport industry experience (preferred)Strong people leadership skills and communication skills (both written and verbal)Demonstrated ability to develop effective working relationships with all peopleAbility to work independently and prioritise competing deadlinesHigh standard of internal customer focusExperience in managing an allocations team that meets or exceeds KPI’s (service delivery, quality) preferredAbout Boral QuarriesBoral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects.Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
#J-18808-Ljbffr