As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians. That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent – and we need yours too About the Role The Marketing Delivery teams are tasked with the planning, prioritisation, development and operation of an enterprise-scale Customer Engagement Engine (CEE) to drive meaningful, effective conversations with our customers at scale. The Business Delivery Lead is accountable for orchestrating and setting the direction for the cross functional delivery team, with a focus on driving incremental value – as measured through sales, retention, revenue, customer experience, and cost reduction. Responsibilities Lead a cross-functional team, fostering a culture of high performance, by communicating clear expectations for each team member. Give effective performance feedback to team members and hold people accountable for agreed outcomes. Create a positive and engaged cross functional work environment, actively supporting the professional development of self and others. Collaborate across Customer Markets to drive maximum opportunities for an integrated customer communication ecosystem and drive the transition to an integrated, orchestrated, omni-channel approach. Strong cross functional partnerships and collaboration with other Business Delivery Leads to ensure strategic alignment, shared dependencies are understood and commercial value is realised. Manage operational priorities, carrying out rigorous backlog grooming, whilst helping business stakeholders understand resource constraints and priorities, timelines and dependencies. Experienced Required Strong business acumen and ability to negotiate and influence a broad range of business partners. Excellent written and verbal communication skills as well as interpersonal skills. Strong presentation skills. Comfortable working in a matrix organisational structure. Ability to articulate technical capabilities in business language to non-technical audiences and visa versa. High attention to detail and a strong understanding and capability to manage regulatory compliance for all direct marketing activities associated with customers data. Proven delivery excellence using a range of development/delivery methods (Agile, Waterfall). Reach out to us if you have any questions: lgill2agl.com.au Please submit your application by 1st August COVID-19 Vaccination Policy AGL has implemented a COVID-19 Vaccination Policy that requires all employees and contractors to be fully vaccinated with a COVID-19 vaccination (subject to medical exemptions). This requirement applies to all workgroups, including workgroups where AGL employees and contractors are currently attending the workplace and workgroups currently working from home who will return to the workplace when circumstances permit. By applying for this role, you acknowledge that you are aware that AGL has a COVID-19 Vaccination Policy, and if you are successful in securing employment with AGL, that you will be required to comply with this Policy. Inclusion at AGL At AGL, all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQ community, including transgender, gender diverse, and intersex people. AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit: http://www.agl.com.au/-/media/aglmedia/documents/about-agl/who-we-are/our-committments/210719_reasonable_adjustments_guideline_2021.pdf Job Family Group: Information Technology - Internet-Based