The Opportunity
This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalised plan and support team.
You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Richmond.
12 Month initial term contract paying $55.24 per hour + Super.
The Role
APS 5 Internal Review Case Officer
Your responsibilities will include:
* Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
* Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
* Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
* Contributing to quality improvement activities to enhance service delivery practice, processes and systems.
About you
* An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.
* Experience supporting and working with people with disability and/or carers and family – Aged Care.
* Ability to manage a high-volume caseload.
* Excellent analytical skills and ability to work in a team dealing with complex information.
* Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal).
* Ability to communicate outcomes both written and verbally.
* Strong ability to document cases in a CRM or similar system and experience with MS Office suite.
* You must be an Australian Citizen to be eligible for this position.
Please note: Successfully screened applicants will be required to complete a writing task prior to submission.
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