Some of our benefits include:
1. Hybrid work set up
2. Paid Parental leave - 12 weeks primary, 6 weeks secondary
3. Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
4. Inhouse Learning and Development initiatives
5. ELMO Social and Diversity clubs
6. Wellbeing initiatives such as boot camp, yoga etc.
7. Mental Health/EAP programs
8. Flare Benefits (great discounts, novated leasing, salary sacrifice)
Our values:
9. Obsess over customers - Everything we do is designed to positively impact our customers
10. Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
11. Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
12. Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change
Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.
Job Description
About the opportunity..
Are you ready to take your career to the next level? At ELMO Software, we’re on the lookout for a passionate and driven Renewals Account Manager to join our dynamic team.
In this role, you’ll have the opportunity to manage key customer accounts, promote adoption, and ensure renewals.
Key Responsibilities:
13. Client Relationship Management: Nurture strong client relationships and serve as the main contact for renewal inquiries.
14. Renewal Process Management: Proactively handle contract renewals, prepare proposals, and remove barriers to retention.
15. Customer Satisfaction: Ensure client satisfaction, resolve issues promptly, and promote high customer happiness.
16. Product Knowledge: Maintain deep knowledge of our HR SaaS products and provide valuable insights to clients.
17. Quota-Based Role: Drive subscription renewal revenue, manage the sales cycle, and ensure accurate pipeline forecasting.
18. Strategic Sales & Order Management: Handle deals, encourage multi-year contracts, finalize quotes, and foster customer advocacy.
Desired Skills and Experience
19. Bachelor’s degree in Business, Marketing, Human Resources, or a related field;
20. 3+ years in renewals, account management, sales, or customer success, preferably in SaaS.
21. Proven track record of managing client relationships and achieving renewal targets.
22. Excellent communication, negotiation, and interpersonal skills; adept at building relationships and trust.
23. Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making.
24. Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
25. Strategic thinker with the ability to develop and implement customer success strategies; committed to delivering exceptional customer experiences.