Join our Rockhampton team as a full-time Customer Service Officer.
We are looking for an organized, detail-oriented multitasker with a passion for providing exceptional administrative & customer-focused support.
You will play a pivotal role in data entry, managing an inbox, and liaising with customers.
This full-time position is key to our operation and would suit a passionate and team-oriented individual.
The right candidate will be adaptable to difficult situations and have strong communication and time management skills.
The Role: Monday to Friday | 8:30am to 4:06pm.Promptly respond to all enquiries from internal and external stakeholders.Scanning of manifests and consignment notes.Ensure all data from uploads are valid and relevant.Complete administrative duties and data entry.Taking a high level of inbound calls for customer enquiries.Supporting customer service across the region to provide our Central Queensland business.Start in a full-time permanent position.Free, on-site parking available.Annual leave + Sick leave + Guaranteed hours.Supportive environment with ongoing feedback and guidance to ensure you succeed.Regular working hours with a weekly pay cycle.Free access to our Employee Assistance Program, Mental Wellbeing Program, and Workplace Banking Program.Be recognised for your hard work through our employee recognition program.Workplace Benefits Program providing discounts to many major retailers.Health Fund discounts for single or family cover.Skills and Qualifications: Proven experience in a fast-paced customer service based role is highly regarded.Knowledge of Microsoft Excel and Outlook.Positive "Can Do" attitude with a focus on providing a high level of service.A proactive, organized individual that can work with and a collaborative team.Customer experience ethic with a customer first and last approach.Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people, and suppliers.
If this opportunity sounds interesting and aligns with your values, please apply or send your resume to [emailprotected].
Location: Rockhampton - 11 Waurn Street Service | Unity | Passion | Integrity | Innovation | Care How do your skills match this job?Your application will include the following questions:
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