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This range is provided by Honest to Goodness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$65,000.00/yr - A$70,000.00/yr
We are growing and we need you!Honest to Goodness is a family-owned rapidly growing organic and natural food supplier based in Alexandria & Villawood.
We are seeking a Customer Service Executive to join our dedicated team.Position: Customer Service Executive – full-time, 38 hours a weekLocation: Villawood
About UsAt Honest to Goodness, we believe in the power of wholesome, organic living. As a leading supplier of organic and natural products, we are committed to sourcing and delivering the highest quality, ethically produced goods. Our mission is to make a positive impact on the health of our customers and the planet by offering a wide range of sustainable and delicious options.
We are a dynamic company that values growth, collaboration, and innovation. We offer our team members opportunities to develop their skills and advance in their careers while contributing to a meaningful mission.
At Honest to Goodness, Sales and Customer service work hand-in-hand as an integrated team. This role requires a candidate with a proactive mindset and a commercial approach, capable of balancing customer support with identifying opportunities to drive customer satisfaction and business growth.
This Role Will Require You ToBe the first point of contact and provide excellent customer service to wholesale, online and retail customers who have enquiries, complaints or require assistance.Respond promptly and professionally to customer enquiries, issues and cases via phone, email or chat to provide solutions, ensuring customer satisfaction.Accurately document customer interactions and transactions in Zoho CRM and Zoho Desk.Identify and escalate priority issues, complaints, or any inefficiencies in process to the Customer Service Team Leader.Collaborate cross-functionally to resolve customer issues and concerns.Proactively work with the sales, marketing and logistics teams on various projects.To Be Successful For This Role You MustProven experience in a similar role.Highly motivated, pro-active attitude.Excellent verbal, written and interpersonal skills.Team player with a "can do" attitude.Ability to work independently in a team environment.Microsoft Office Skills (Word, Excel and Outlook).Attention to detail.Experience with Zoho CRM preferred, but not essential.Proven experience with accessing and updating company systems.Why Join Us?Be part of a dynamic team that values innovation and growth.Contribute to a company committed to sustainability and ethical practices.Enjoy opportunities to develop your career and expand your skills.How To ApplyIf you're enthusiastic about organic living and want to contribute to a company that values integrity and sustainability, we would love to hear from you! Please submit your resume and a cover letter detailing why this role is for you.
Seniority levelEntry level
Employment typeFull-time
Job functionCustomer Service
IndustriesFood and Beverage Services
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