Job Duties/Essential Functions • Coach, train and mentor other Optical department employees • Assists members with choosing eyeglass frames and lens options appropriate to prescription. • Fits and adjusts lenses to eyeglass frames. Dispenses eyeglasses and contacts. • Measures member's eyes for pupillary distance to determine bifocal placement. • Answers questions and addresses problems regarding prescriptions, merchandise, and services, under the supervision of a Licensed Optician. Refers to a physician when appropriate. • Processes sales. Organizes and fills member prescriptions. Places special orders to outside suppliers. • Stocks department equipment, merchandise, and supplies. Follows department procedures and standards for production, record keeping, merchandising, and merchandise storage. Cleans department. • Counts register at sign on. Ensures the register's cleanliness. Orders change, cash increases and loans when needed. Makes witnessed drops/deposits of excess funds to the vault; orders cash increases and counts own register at shift end to maintain accurate register funds. • Receives accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties. • Exercises discretion and confidentiality with all patient information. • Follows proper Optical Centre, general safety and security procedures, and standards. • Assists in other departments of the warehouse as necessary. • Provides prompt and courteous customer service to members, employees, and suppliers. Ability to operate vehicles, equipment or machiner y • Computer, phone, copier, cash register, cardboard baler, trash compactor, hand held scanner, pupilometer, lensometer, frame warmer, small pliers and screwdriver. Qualifications (Costco-specific or industry specific skills that candidates should possess) Education/Training: High School Certificate or higher Licenses/Certifications: Experience within the Optical Industry Beneficial Experience/Skills: Strong customer service, interpersonal and communication skills Basic knowledge of Google Suite (Docs, Sheets, Slides) Basic math skills Other specific requirements If successful, you will be required to undertake role & department specific training within specified timeframes