This is a Customer Support Specialist role with one of the leading companies in AU right now -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro As a Customer Support Specialist, you'll be at the heart of our business, championing the voice of our customers while collaborating with teams across Engineering, Product Management, Sales, and more. You'll join a high-energy, supportive environment where innovation and teamwork thrive. We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home once fully trained. **What you'll do** - Solve Technical Challenges – Become an expert for troubleshooting EFTPOS terminals and tech issues, helping businesses keep their operations running smoothly. - Be the First Line of Support – Answer incoming calls professionally and efficiently, providing top-tier customer service. - Turn Challenges into Opportunities – Handle customer inquiries with confidence, playing a key role in transforming customers into loyal, long-term users of Tyro solutions. - Educate & Empower – Help customers understand Tyro's products and services, ensuring they get the most out of our solutions. - Accurately Track & Report Interactions – Log and track customer interactions with precision in Salesforce, ensuring that every detail is captured and actionable. - Collaborate & Innovate – Work closely with your team to share feedback and drive continuous improvement, enhancing both internal processes and the customer experience. - Expand Your Skill Set & Career – Build your network internally, develop new technical and customer service skills. **What you'll bring** - Call Centre Experience (inbound or outbound) - You have experience handling customer inquiries and managing high volumes of support requests. - Strong Problem-Solving Skills – You love troubleshooting and finding solutions, especially when it comes to technical issues. - Excellent Time Management – You're reliable, manage your time efficiently, and stick to your schedules to ensure tasks are completed within set timeframes. - Clear Communication – You're great at explaining things clearly, both verbally and in writing, ensuring the customer feels understood and supported. - Adaptability & Coachability – You're open to feedback, embrace new challenges, and continuously grow in your role.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro. ? Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.