Join to apply for the Porter role at Novotel Melbourne on CollinsWe are currently looking for a reliable and dedicated individual to join our Concierge team. As a Porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.Company DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.Key Duties IncludeBe present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitorsProvide passionate, knowledgeable, and friendly service to external and internal guests at all timesEnsure collection and delivery of guest luggage in an efficient and timely mannerAssist guests with all enquiries and complaints and provide accurate information about hotel facilities and nearby attractionsCommunicate with other departments to ensure relevant information is sharedAssist in maintaining a safe and secure environment for guestsQualificationsPrevious customer service experience, preferably in a busy hotel environmentAbility to provide prompt and efficient service, including the ability to build rapport both in person and over the telephoneSelf-motivated with a positive and professional attitudeGood interpersonal skills with the ability to communicate with all levels of team membersWillingness to work flexible hours, including weekends and holiday periodsWhy Work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.BenefitsBe a part of a global hospitality company and explore Accor’s limitless possibilitiesOn-the-job training and mentorshipAccess pathways for career advancement and personal development within AccorEnjoy exclusive Accor discounts and global benefitsSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitality
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