We are looking for someone to fill a unique, hybrid Retail & Ecommerce role.
This is perfect for a candidate that is interested in growing their experience in both domains.
Reporting to the Head of Brand, you will be responsible for the achievement of in-store sales through exceptional customer service and building and nurturing a loyal customer base.
This is an especially important role as for many customers, their interaction with you will be the first impression of our brand.
During quiet windows, you will assist with maintenance of Shopify, preparing inventory for photoshoots, maintaining our range planner, wholesale ordering and stocktaking.
Responsibilities Retail Serving customers in store and providing exceptional customer service Styling customers and introducing them to new products Establishing and fostering relationships with clientele General store housekeeping and presentation, assist with store maintenance Customer service inquiries and returns management Order fulfilment Manage restocking of packaging materials Ecommerce Daily maintenance of Shopify Weekly refresh of homepage, mega navigation, editorial homepage Uploading editorial articles Creating new collections as needed Updating inventory Merchandising collections Assist with sample management and product photoshoots Maintain the RIISE range planner Identify and research brands aesthetically and sustainably suitable for RIISE's collection Regular stocktaking of existing product and stocktaking incoming stock, ensuring accuracy of online stock Wholesale ordering and delivery administration General administration Position Requirements Retail experience: Minimum 1 year retail experience, preferably in a fashion, beauty or wellness environment.
Shopify experience: Shopify web experience is preferred.
Customer service and relationship building: You bring warmth and friendliness to each interaction with customers, setting the tone for an upbeat experience in store.
Humility: We are looking for someone willing to roll up their sleeves.
No task is too small for us at RIISE – we all take out the garbage.
Problem solving and adaptability: We don't expect you to have all the answers, but you will have the ability to anticipate problems and appropriately prioritise tasks.
Ownership: We aren't a large organisation with a hierarchical structure; therefore, you possess initiative and take full responsibility for your role.
Organised: You can navigate between multiple tasks by establishing task management processes, identifying priorities, and executing tasks to completion.
We Offer: The opportunity to own part of RIISE through our Employee Share Option Plan 10% commission on sales in store Generous wardrobe allowance The opportunity to be part of a climate conscious brand Genuine growth and development opportunities About RIISE RIISE is home to the most coveted established and emerging brands from around the world, bringing together an elevated edit of responsible fashion, homewares and beauty products.
At the heart of RIISE is an unparalleled dedication to championing considered design and quality pieces that are made to last and embody an inherent allure, refinement and sense of style.
Each item has been individually vetted to ensure it meets our vision for a decarbonised, circular and regenerative future.
To apply please send through your Cover Letter and Resume to
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