Description
The National Security Sector at Leidos currently has an opening for a Tier 2 Hardware System Maintainer to support a client's requirements in a challenging, dynamic setting located in Alice Springs, Australia. The position requires an active TS/SCI clearance with Polygraph and approved medical and psychological exams.
This role involves receiving and responding to service requests and problems reported by customers and escalated from Tier 1. As a Tier 2 Hardware System Maintainer, you will work collaboratively with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the Intelligence Community.
Primary Responsibilities:
* Troubleshoot, repair, and replace hardware systems.
* Communicate with customers and technical components to fully understand incidents, service requests, or problems.
* Research problems by accessing internal and external knowledge databases.
* Facilitate technical communications between operations and development staff.
* Distribute defect reports and system data collected during anomaly investigations.
* Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
* Analyze customer problems and implement corrective action to initiate repairs and return to service in the field.
* Assist with property and asset management.
* Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to the program per required timelines and level of information details.
* Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Basic Qualifications:
* Active TS/SCI clearance with Polygraph is required.
* BA degree and 2-4 years of prior relevant experience, Masters with less than 2 years of prior relevant experience, or 4+ years of relevant experience.
* Current DOD 8570 certification applicable to the position (typically Security+).
* Proven computer hardware and system troubleshooting skills.
* System administration skills.
* Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
* Ability to work in a fast-paced, collaborative team environment.
* Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications:
* Working knowledge of ServiceNow/HelpNow.
* Experience in working with, collaborating with system users and customers.
* Ability to be flexible and quickly adapt to changing situations.
* Ability to demonstrate resourcefulness.
Pay Range:
$72,150.00 - $130,425.00