AI Job Summary
About
* Capturing, validating, and triaging user queries or issues
* Communicating information to users through appropriate channels
* Acting as the first point of contact for users and advising on actions
* Identifying and diagnosing issues, categorizing and recording queries
* Coordinating tasks with stakeholders, maintaining incident ownership
* Delivering customer service through various channels
* Escalating unresolved problems, monitoring system performance
* Resolving issues promptly, triaging with support for problem resolution
* Working with IT equipment installation, maintenance, and support
Requirements
* Skills & experience required:
* Well-versed in Microsoft Windows
* Experience with any monitoring tool is a plus
* Experience in Office 365 suite, Mac OS, and iOS
* Strong interpersonal skills, ability to work independently and in a team
Salary
Salary range: $60,000 to $70,000
MAIN DUTIES/RESPONSIBILITIES:
* Ensuring user queries or issues are captured, validated, and triaged for further processing.
* Ensuring that various types of information are communicated to users through the appropriate channels.
* Acting as a first point of contact for users and customers and advising users on an appropriate course of action
* Identifying and diagnosing issues and problems
* Categorizing and recording reported queries
* Working with various stakeholders to coordinate and execute the tasks efficiently
* Maintaining end to end ownership of Incidents
* Delivering customer service through multiple channels including human, digital, self-service, and automated.
* Escalating unresolved problems to a higher level of support, if needed.
* Proactively monitoring system performance, resource utilization, and health metrics.
* Identifying and resolving issues promptly to ensure system availability and reliability
* Triaging with Techbar and L2 support to troubleshoot and resolve user issues
* Working experience in installation, maintenance, and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners, and printers
SKILLS & EXPERIENCE
Well versed with following technologies:
* Microsoft Windows
* Experience in any Monitoring tool will be an added benefit.
* Experience in Office 365 suite
* Experience in Mac OS and iOS
Job Type
Graduate Jobs
Work Rights
* Australian Citizen
* Australian Permanent Resident
Locations
Sydney
Position Start Date
Apr 2025 (approx)
Closing Date
16th Apr 2025, 1:59 pm
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