As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to “do it right” and continuously learn, becoming masters in their craft. If you would like to know more, read our Engineering Blog, where our engineers openly share their experiences.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
This is a newly created role for an experienced Java based Application Support specialist.
In this role you will join a new team focused on supporting a suite of complex cloud hosted applications. You will get to directly help our customers with problems on their day to day banking activities: accounts, payments, loans. You will also get to work in an environment where modern tools and technologies are applied at scale. At Macquarie you will be exposed to Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery and Site Reliability Engineering tools for monitoring, alerting and issue triaging.
Strong Java and application debugging skills are required.
What you offer
* Be appropriately available. It is each Support Engineer's responsibility to coordinate their work schedule with their manager as well as to coordinate day-to-day availability for ticket work with their group.
* Ensure Macquarie maintains high levels of customer satisfaction by efficiently addressing customer support issues in adherence to Service Level Agreements (SLA’s).
* Assist in identifying and developing tools and processes required for the continual improvement of the incident management and service assurance process.
* Participate as part of the team to achieve the team’s goals and targets.
* Be a direct liaison between the Application Support Team and our 24/7 Support and our SPA (incident response) teams.
* Work with the product and engineering teams to raise and prioritise root cause issues impacting the end users.
* Assist in identifying and developing tools and processes required for the continual improvement of how we triage and diagnose customer problems.
* Work as part of the overall personal banking engineering team to help out in any environmental problems of test failure scenarios.
* Participate in on-call rotations to coordinate and resolve emergencies (Occasionally) - successfully carrying out the on-call communication processes for incidents.
* Improve documentation and publicly share knowledge (Weekly).
We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
* Hybrid and flexible working arrangements.
* One wellbeing leave day per year and up to five additional days leave based on length of service.
* Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent.
* Paid volunteer leave and donation matching.
* Range of benefits to support your physical, psychological and financial wellbeing.
* Access to a wide range of learning and development opportunities.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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