About Australian Vintage:
At Australian Vintage (AV), our purpose is to make the world a smaller place through sharing good times.
Australian Vintage is an ASX listed company and owner of the multi-award winning McGuigan, Tempus Two, Nepenthe and Barossa Valley Wine Company brands.
Leveraging our world-class assets and innovative know-how, in 2022 we expanded into spirits and ready-to-drink cocktails to diversify our portfolio and deliver products that consumers are demanding - from a world-first gin to a playful sustainable spirit and high-quality cocktail convenience.
We are proud to be committed to an ESG strategy that encompasses environmental impact and climate action, alongside social impact initiatives to support communities and good corporate governance. We have set an ambitious climate target – informed by current climate science – to achieve Net Zero carbon emissions by 2040 across the entire value chain. Our Buronga Hill winery and Merbein packaging facility are 100% powered by wind and solar.
Australian Vintage is proudly recognised by Mental Health First Aid Australia as an accredited Mental Health First Aid workplace as of January 2023.
About the role:
We're looking for a proactive and people-focused IT Support Technician to join our IT team in Adelaide ! This is a hands-on role where you'll be the go-to person for solving technical issues, both in-person and remotely—helping our team stay productive and supported every step of the way.
Reporting to the Help Desk Manager, your primary duties will include:
Troubleshooting and resolving Helpdesk issues via phone, in person, or through our ticketing system—always aiming for timely, high-quality support. Installing, maintaining, and upgrading hardware and equipment to keep everything running smoothly. Building strong relationships with internal stakeholders at our Buronga and Merbein sites, as well as managing external contractors where needed. Creating and maintaining clear documentation, helpdesk processes, and an up-to-date IT knowledge base to support team learning and audit requirements. Supporting executives with IT troubleshooting across their laptops and devices. Carrying out system administration tasks like account management and system monitoring. Providing application support—ensuring everything from JDE to Hubble is operating as it should. About you:
Strong PC hardware knowledge and troubleshooting skills, with hands-on experience in desktop support. A customer-first mindset and the ability to make users feel supported and understood. Solid problem-solving skills and an analytical approach to technical challenges. The ability to juggle multiple tasks while staying organised and focused. A sharp eye for detail and commitment to getting things right the first time. Experience with JD Edwards ERP is highly desirable, and any exposure to winery systems would be a bonus! Australian Vintage Benefits: We're proud to offer a strong benefits package that we know can make a big difference to work life and life outside of work.
Primary carer parental leave offering 26 weeks paid leave Loyalty leave 'Work anywhere' for up to two weeks annually Birthday leave Volunteer days Further education and study support Flexible working Mental health and wellbeing training and support Annual product allowance Options to purchase additional annual leave Sabbaticals and career breaks Continuation of superannuation while on paid and unpaid parental leave If you're someone who thrives in a collaborative environment and genuinely enjoys helping others, this could be the perfect fit for you.
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