Our Sydney Branch is looking for a Service Supervisor!
You will bring the following skills and experience to the role:
1. Assign jobs and work areas to Service Technicians according to their skills and knowledge
2. Supervisory responsibilities such as managing performance, absence and gaps in technician skill set
3. Proactively seek customer feedback, anticipate problems and respond promptly3
4. Respond and follow up on employee issues and concerns
5. Review all repair work orders for accuracy and completeness concerning parts, materials and labor and approve th release of equipment for delivery to the customer
6. Work with the Service Manager of Supervisor in all aspects of the Service Department
7. Meet with Service Manager on a regular basis to review Department performance, profitability, efficiences and personnel matters
You will bring the following skills and experience to the role:
8. Relevant Trade Certificate - Heavy Diesel Fitter/ Mobile Plant Mechanic / Diesel Mechanic or equivalent
9. Experience in the service and maintenance of heavy diesel products, including engine overhauls and major repairs including electrical, hydraulic and diagnostic
10. Strong supervisory / management experience with the ability to lead, mentor and develop your team.
11. Excellent knowledge and understanding of the deign and function of John Deere and Vermeer equipment will be highly regarded
12. A current and valid drivers licence
About the RDO 'Extras':
As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits....
13. Transparent and structured incentive programs, commissions, and bonuses
14. Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
15. Dedicated Wellness Hub with programs supporting total quality of life
16. Regional Salary Packaging, regional allowances & tax benefits
17. Paid study and study leave for approved courses
18. Paid Community leave to give your time to local organisations and charities every year
19. Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
20. Anniversary and milestone gifts and awards
21. Paid Parental leave - enhanced payment scheme with superannuation contributions
22. Significant Celebration gifts for personal milestones such as births and marriages
23. Exclusive Staff discount on machinery, products and merchandise