McRae Motors is a very proudly family operated motor dealership with multiple franchises including Kia, Nissan, Ineos, Gmsv, Malibu and Axis boats and Bennington. Our company of 50+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.
We are now looking for the right candidate, with a strong focus on customer service, to join our successful Service team in the role of Warranty Administrator/Advisor.
To succeed in this role, you will be someone who enjoys a challenge, working in a team environment with a focus on efficiency, safety and maintaining a high standard of work.
Key responsibilities are:
* Processing and submitting warranty claims to manufacturers.
* Maintain accurate records of all warranty transactions and claims.
* Verify warranty information and ensure all necessary documentation is complete.
* Communicate with customers and service department staff to resolve warranty issues.
* Follow up on outstanding warranty claims and ensure timely payment.
* Keep up-to-date with manufacturer warranty policies and procedures.
* Assist with administrative tasks and support the service department as needed.
* Warranty Repack, tagging, storing and returning Warranty parts.
* Assisting with warranty audits.
Requirements:
* Previous experience in a warranty clerk role within the automotive industry is preferred.
* Strong attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* High level of integrity and professionalism.
* High standards of professionalism and personal presentation.
The successful applicant will receive a competitive salary and a team orientated commission structure.
McRae Motors is a community minded, family owned business which prides itself on being an employer of choice throughout Albury-Wodonga region.
If you think this role is for you, please send us your resume by clicking on the link below.
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