About Us
At ANZ, we're shaping a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educate them on the financial solutions available, including digital.
Your Key Responsibilities
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
What Will You Bring?
To grow and be successful in this role, you will ideally bring:
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Your Career at ANZ
Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work, and ambition into reality.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways, or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools, and resources you need to take the next big step in your career, towards even bigger things in the future.