Are you looking for an opportunity to create a substantial impact on business profitability? The Value Recovery role at Amazon's Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in the APAC region through refurbishment and warehouse deals in close collaboration with the Amazon Customer Excellence System (ACES), Learning & Development (L&D), Products, and business partners.
At Amazon, we're working relentlessly to be the most customer-centric company on earth. Our team drives innovation while continuously improving operations. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for implementing incremental value recovery capabilities in our fulfillment centers, enabling us to recover maximum value from returned units.
To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders. While operating in FC operations, you will interface with Engineering, Category, Finance, Procurement, Data Science, and Returns and Customer Experience (RCX) teams to identify and execute solutions that improve recovery.
This opportunity requires excellent troubleshooting and problem-solving abilities, as well as the capacity to thrive in a fast-paced, ambiguous, and technical environment. Ownership of your work is extremely important, and candidates should have a proven record of driving operational improvements and new launches within FC/operations. The ideal candidate is motivated, optimistic, and agile, with strong time management skills.
Key job responsibilitiesDeep diving and analyzing operational data to arrive at root causes for loss of value at FC Customer Returns (CRET) processes - invent or replicate solutions to those root causes, track impact.Improve efficacy of operational capabilities at CRET including standardization of metrics, processes, and SOPs across APAC and Rest of the World (RoW) markets related to value recovery.Develop deep subject matter expertise.Driving product and/or process solutions to improve value recovery and implement them in FCs.Minimum RequirementsBachelor's degree or equivalent.5+ years of Operations/process improvements/new launches experience.Proficiency in Excel (pivot tables, vlookups, etc.).Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field preferred.Knowledge and experience in Operations and/or waste reduction, process improvements in FC processes, additional knowledge on business impacts preferred.Experience owning and improving operational processes, end to end delivery, and communicating results to senior leadership.Experience using data and metrics to determine and drive improvements. Existing knowledge or ability to learn analytical tools will be helpful.Experience or willingness to learn data analytical tools is preferred. #J-18808-Ljbffr