Brokerage Manager - Aged Care. Permanent, full time - flexible locationLife Without Barriers – Albury-Wodonga VICLife Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness.Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.About the roleWorking within a national team, the Brokerage Manager will actively oversee the brokerage of services to support the individual needs of the clients accessing Aged Care services. This role works with the business to facilitate the delivery of quality services through approved brokerage arrangements in order to achieve positive outcomes with clients in a positive and proactive environment.The successful candidate will have a comprehensive understanding of Aged Care program guidelines and brokered services. You will be solutions focused and possess excellent relationship building abilities. Strong knowledge of financial management and invoicing is important and previous experience of Alayacare is highly regarded. The Brokerage Manager leads a remote team, and will work from home at any location on Australia's east coast.Key ResponsibilitiesSupport the business to implement client’s support plan through the use of brokerage services where appropriate, including identification of suitable brokerage services for particular activities.Monitor the brokerage agreement, including outcomes and expenditure, to ensure the agreement remains within budget and meets clients’ expectations of service.Respond to client and staff enquiries, feedback and complaints regarding brokered services, if requested by the relevant team.Contribute to stakeholder relationship development and the maintenance of high-quality community relationships.Ensure brokerage service agreements are current, relevant, compliant and included in Brokerage Register maintained by this role.Model and lead the required work environment, culture, systems and processes necessary to embed standards, behaviours and practices consistent with the values, work health and safety, policy and legislative requirements and pillars of practice.Skills & ExperienceQualification in Business Administration or similar.Experience working with the aged and/or with people with a disability, chronic medical condition and/or mental health condition.Experience in a role requiring the collection and analysis of client/customer information.Solid understanding of Aged Care Quality Standards and/or the Human Services Quality Framework.A commitment to supporting and promoting the individual support needs of clients.Good communication skills, including the ability to develop and maintain positive working relationships with internal and external stakeholders (including Life Without Barriers staff, brokerage partners, clients, carers, families and advocates).Demonstrated knowledge and proficiency in administering programs and/or activities that include a strong component of financial transactions.To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete a statutory declaration.How to ApplyInclude your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact *********@lwb.org.auApplications close at midnight on Thursday 24th October 2024.
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