Do you have a strong passion for providing exceptional customer service? We are looking for someone to join our Ipswich Branch - Mutual House, IP1 1 QT.We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.You will take satisfaction in providing that personal touch, resulting in excellent customer service.You'll also be interested in learning about our products and services so that you may discuss them with our members.Salary and working hours: Annual salary of £13,104 (£12 per hour) Monday to Wednesday, 9am to 5pm (21 hours a week).Rotated Saturdays are required.Responsibilities: Greeting customers as they enter the branch.Listening to and fully understanding our customers' needs to provide them with the best possible service.Accurately managing financial transactions and resolving any customer account concerns or queries.Adhering to compliance requirements that keep our company and customers safe.Conducting appropriate checks to safeguard our members' investments and guard against financial crime.Being an ambassador for the Society by supporting the branch within their local community.About you: Demonstrate a reasonable level of competency in Maths and English, ideally at the GCSE level.Be confident, with a passion for delivering exceptional customer service.Enjoy taking ownership of your work and working within a team.Have a positive can-do attitude and a good eye for detail.Ideally have experience in the customer service industry.The Suffolk Building Society will reward you with: Success-Sharing Bonus (discretionary).On-the-job training and excellent career progression opportunities within the branch and our Head Office.Financial support with ongoing professional development.26 days annual leave, plus bank holidays (pro-rata).Pension scheme, and free pension advice.Life insurance.Wellness programmes.Free uniform.Opportunities for volunteering with local charities.When applying for this role, please submit a CV and details of why you are interested in the role.Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.#J-18808-Ljbffr