Desktop Support Engineer L1 Moorabbin AU Moorabbin Airport, Australia | Posted on 11/10/2024 Level 1 Desktop Support Engineer - Moorabbin, Australia We're on the lookout for a skilled and enthusiastic Level 1 Desktop Support Engineer to join our team in Moorabbin ! You'll be supporting the employees of a well-known, global brand in the food industry, ensuring their technical needs are met efficiently and effectively.This is a one-year contract role with the possibility of extension, offering a fantastic opportunity to work with cutting-edge technologies while developing your career in IT support.What you'll do: Be the first point of contact for employees needing help with their desktops, laptops, mobile devices, or other peripherals.Troubleshoot and resolve issues on both Windows and Mac platforms, as well as mobile devices running i OS and Android.Set up and configure desktops, laptops, printers, mobile phones, and other peripherals.Provide easy-to-follow guidance for users installing new applications.Document technical issues and resolutions in our internal system and escalate complex issues to the next level of support when necessary.Assist with asset management, office moves, and onsite support, ensuring devices are inventoried and functioning smoothly.Offer "White Glove" VIP support to key users, providing fast troubleshooting, proactive support, and tailored training on new tools.Work closely with other teams, following instructions to handle smart hands and eyes tasks for network devices and IMAC processes.Requirements What we're looking for: Technical expertise: A Bachelor's degree in Computer Science (or related field) and certifications like Comp TIA A+ or MCP.Hands-on experience: At least 18 months of experience in IT support, with a solid grasp of troubleshooting.Problem-solving skills: You love taking on challenges and finding creative solutions to technical issues.Communication: Strong interpersonal and customer service skills are a must.Flexibility: You're adaptable, ready to handle a dynamic work environment, and available for occasional off-hours or weekend shifts.Please note that we cannot offer visa sponsorship for this role, so candidates must already have legal authorization to work in Australia.Location: 8-12 Northen Avenue, Moorabbin Airport, VIC 3194 Australia Join us to work with a leading brand, gain valuable experience, and make an impact! #J-18808-Ljbffr