As an Insurance Broker at SaveMate, you will be responsible for contacting warm leads provided by the company to offer general life insurance comparison services. You will engage with potential clients over the phone, delivering compassionate, empathetic, and high-quality service throughout the sales process while adhering to compliance standards. Your primary goal will be to meet sales targets while maintaining ethical sales practices, ensuring client satisfaction, and contributing to the overall success of the team.
Key Responsibilities: 1. Lead Engagement: Contact warm leads provided by the company and offer general life insurance comparison services over the phone. Demonstrate empathy, compassion, and a customer-first approach throughout all client interactions. 2. Sales and Compliance: Provide general life insurance advice in compliance with regulatory requirements, ensuring adherence to general advice standards. Avoid providing specific product recommendations while focusing on educating clients about their options. Use proven sales techniques to improve conversion rates and achieve both individual and team sales targets. 3. Client Relationship Management: Follow up with clients post-conversion to maintain strong client relationships and ensure high levels of satisfaction. Engage in continuous learning and professional development, incorporating feedback and training to improve client engagement techniques. 4. Performance Tracking and Reporting: Track and measure personal performance against key performance indicators (KPIs) such as lead conversion rates, sales metrics, and client satisfaction. Participate in quarterly salary reviews based on performance metrics and KPI achievements. 5. Compliance and Industry Knowledge: Maintain a high standard of compliance with industry regulations, ensuring that all advice aligns with general advice requirements. Participate in ongoing training to remain current with regulatory changes and updates in sales techniques. Key Performance Indicators (KPIs): Qualitative KPIs: 1. Client Satisfaction: Maintain a high level of client satisfaction, measured through feedback and post-conversion follow-up calls. Demonstrate empathy, professionalism, and strong communication skills throughout client interactions. 2. Compliance Adherence: Ensure full compliance with general advice regulations, avoiding specific product recommendations. Adhere to company policies and industry regulations regarding the provision of life insurance advice. 3. Administrative Accuracy: Ensure that 100% of insurance applications are completed accurately and submitted in a timely manner. Keep the CRM system updated at all times with accurate client data and transaction records. Quantitative KPIs: 1. Lead Conversion Rate: Achieve a lead conversion rate target of 20%, converting of leads into sales. 2. Sales Metrics: Meet or exceed a sales target of 5 insurance policies per month. Achieve daily, weekly, and monthly sales targets regarding the number of sales calls made and revenue generated. 3. Sales Metrics: Meet or exceed individual daily, weekly, and monthly sales targets (e.g., number of sales calls made, policies sold, revenue generated). 4. Client Retention: Ensure a high retention rate of converted clients through effective follow-up and relationship management, with a target retention rate of 80%. 5. Compliance Rate: Maintain a 100% compliance rate in all sales activities, ensuring that all regulatory requirements are met. Qualifications and Skills: Proven experience in life insurance sales, brokerage, or financial advisory roles. Strong understanding of general advice regulations and industry standards. Excellent communication skills, with the ability to build rapport and trust quickly. Highly organized and able to manage multiple tasks simultaneously. Results-driven, with the ability to meet or exceed sales targets. Strong ethical standards and a commitment to delivering high-quality advice and service. MANDATORY Diploma Financial Services (RG146 Compliant)