Job Description:
Sr. Business Analyst
Information Technology
On behalf of our client, Affinity is seeking a Sr. Business Analyst to assist in streamlining and automating building permit applications while continuing to develop service deliverable enhancements for in-house web solutions and other multi-department initiatives.
Responsibilities
* Ability to work alongside Project Managers to supply Business Analysis services during a project lifecycle.
* Schedule, plan, and lead requirements gathering and review meetings in development and documentation of Business, Functional and Technical Requirements.
* Modeling and documenting key features and specifications of technical solutions.
* Facilitate requirements and design sessions with business areas and technical teams.
* Creation and maintenance of standard project artifacts including project scope and charters, process flow diagrams, test plans, communication plans, operating models.
* Developing business process and service delivery plans to successfully transform the business from the "as is" structure to a "to be" structure.
* Create process workflow diagrams.
* Design and facilitate user acceptance testing.
* Design and facilitate end-user training and ongoing support.
* Assess options for process improvements, including business process modeling.
* Maintain documentation regarding various projects, processes, and operations.
* Contribute to final solution design by identifying data, functional, and non-functional needs.
* Establish a structured approach with Operations staff to align with change control processes to ensure efficient end-to-end delivery of updates and changes.
* Liaise with the testing team to define and execute system testing such as load, integration, failover.
* Work collaboratively with clients and vendors/suppliers to develop and implement automated business processes, service level agreements, service management processes, and application maintenance support requirements.
* Interacting professionally and possessing the ability to productively engage with a wide variety of stakeholders in diverse roles (e.g. executives, contractors, technical experts, end-users).
* Excellent verbal and written communication and group facilitation skills.
* This includes English proficiency.
* Experience working in the Public Sector.
Requirements
Education and Professional Qualifications:
* Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
* Certification in Business Analysis (CBAP, CCBA, or equivalent) is preferred.
Experience:
* Minimum of 5 years of experience working on IT projects as a Senior Business Analyst.
* More extensive experience is required for complex and large-scale projects.
* Proven experience in requirements gathering, documentation, and analysis for both business and technical solutions.
* Experience in process improvement and business process modeling (BPMN preferred).
* Extensive experience in user acceptance testing (UAT) design and facilitation.
* Demonstrated experience in collaborating with cross-functional teams including technical and business stakeholders.
* Experience working with vendors and suppliers to implement automated business processes and service-level agreements (SLAs).
* Familiarity with automated business processes, application maintenance, and service management.
* Prior experience in the public sector and familiarity with government or regulated environments.
* Extensive hands-on experience working on large-scale, complex IT projects, ideally involving digital transformation or business process re-engineering.
Skills and Competencies:
* Strong requirements gathering and facilitation skills, with the ability to plan, lead, and document business, functional, and technical requirements.
* Proficiency in business and functional requirements modeling, translating them into clear and actionable documentation.
* Ability to create and maintain project artifacts such as process flow diagrams, test plans, communication plans, project scope, charters, and operating models.
* Experience in business process transformation, with the ability to design plans to shift from an "as-is" to a "to-be" business structure.
* Proficiency in creating process workflow diagrams using tools like Microsoft Visio, Lucidchart, or similar.
* Experience in designing and facilitating end-user training and ongoing support processes.
* Expertise in user acceptance testing (UAT), system testing (e.g., load, integration, failover), and collaborating with testing teams to define and execute test cases.
* Strong stakeholder engagement skills, with experience interacting with diverse roles, including executives, contractors, technical experts, and end-users.
* Comprehensive knowledge of change management processes, ensuring seamless delivery of updates and changes.
* Proven ability to work with clients and vendors to implement automated business processes, service management processes, and develop service-level agreements (SLAs).
* Excellent verbal and written communication skills, with strong group facilitation abilities and English proficiency.
Technical Skills:
* Proficiency in business analysis tools such as Microsoft Visio, Excel, Jira, and Confluence.
* Familiarity with process modeling methodologies such as BPMN or UML.
* Strong experience with testing methodologies, defining system test cases, and working with testing teams.
* Experience with collaboration tools and maintaining detailed project documentation (Confluence, SharePoint).
Preferences
* Consideration will be given to candidates with experience with one or more of the following technology areas in the following order of importance: Microsoft Tools (OneDrive, Outlook Cloud, SharePoint, PowerBI, Visio, Teams), ServiceNow, Tempest/Prospero, Geographic Information System (GIS), ArcGIS Pro, Records Management Protocols, Procurement Protocols, Municipal Permitting Processes, Distributed cloud initiatives: IaaS, PaaS, SaaS.
About Affinity:
* Affinity Group is a technology and business consulting and services company.
* We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership.
* Affinity is an equal opportunity employer.
* We celebrate diversity and are committed to creating an inclusive environment for all employees.
* All employment is decided on the basis of qualifications, merit, and business need.