We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Perform root cause analysis and implement corrective actions.
Develop and maintain technical documentation.
Conduct thorough analysis of system performance and recommend enhancements.
Participate in on-call rotation to provide 24/7 support.
Identify opportunities for process improvement and automation.
Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilizing available tools.
Serve as subject matter advisor for supported applications for the team.
Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
Perform continuous improvement activities.
Release and Deployment Management.
Stay updated with industry trends and emerging technologies to optimize application support.
Job Qualifications (Must Have Skills):
Integration / API based Prod Support.
IBM MQ and IBM App Connect Enterprise software.
IBM WBI Message Broker.
Configuration management.
Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc.
Job Qualifications (Preferred Skills):
Understanding of AWS and/or Azure cloud platforms.
Understanding of application monitoring tools and technologies.
Ability to quickly develop prototypes and proof of concepts.
Must be an Australian Citizen, and a security clearance is desirable.
Due to the secure nature of the role, Australian citizens with a federal government security clearance will be preferred.
Benefits of working at Accenture:
18 weeks paid parental leave.
Long & short-term career break opportunities.
Structured career development program.
Local and international career opportunities.
Certified as a Family Inclusive Workplace.
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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