Join our journey to reimagine the future of technology and innovation.
We are a challenger brand with a bold spirit, always pushing the boundaries of what is possible. Our team is responsible for delivering cutting-edge solutions to the largest Federal Government Contact Centre.
Key Responsibilities:
* Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework.
* Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
* Collaborate with development, QA, and operations teams to create release schedules, minimizing risks and disruption.
* Oversee the deployment of new releases (applications, updates, patches, etc.), ensuring stakeholders are informed of release schedules.
* Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.
The ideal candidate will possess:
* Demonstrated experience in change and release management, preferably within an ITIL framework.
* Proven experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.
* Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management.
* Experience in managing releases in cloud environments.
What we offer:
* A hybrid work arrangement, with 3 days in the office and 2 days remote, with flexible hours to suit.
* Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
* Access to extensive online and facilitator-led learning catalogues, including an MBA micro-credential via OptusU.
* Employee-led volunteer groups and opportunities to connect and grow at work.
* A vibrant campus life with various facilities, including restaurants, cafes, gymnasium, GP, and post office.
Estimated salary: $120,000 - $150,000 per annum, based on industry standards and location.