Job Summary
Somerville Funerals, part of InvoCare, an industry leader in the funeral industry, is seeking an Administration Arranger to support our funeral services. This role offers new life skills, personal growth and development, opportunities for qualifications and career progression in a rewarding industry.
Key Responsibilities
* Act as the first point of contact for clients, visitors and telephone enquiries
* Ensure reception is welcoming, neat and tidy, reflecting a professional image
* Provide administrative support for the team, including data entry, letter preparation and presentations
* Receive payments and issue accounts and associated correspondence
* Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
About You
* Experience in a service-driven organisation
* Competent keyboard/computing and telephone operating skills
* People-oriented and effective communication both in-person and on the telephone
* Sensitivity to grieving people, their values and beliefs, with comfort working with the deceased
* Interpersonal skills to work in a close team environment and proactively support the team
* Willingness and motivation to undertake training and development programs
* Ability to respond appropriately to client/family concerns
* A sense of ease working with grieving families and the deceased
* Status as Justice of the Peace or eligibility to become certified
* Current unrestricted driver's license
Benefits
* Reward and recognition programs
* Tailored induction and training programs
* Well-designed locations with latest facilities for exceptional client family experience
* Employee Assist Programs