**Job Description Summary**
The purpose of this role is to lead the customer collaboration agenda across Australia and New Zealand, bringing the voice of the customer to the Kraft Heinz Leadership team.
Key deliverables will focus on service, driving growth, reducing cost to serve, and end-to-end network optimization across Australia and New Zealand.
With support from Customer Excellence Managers, this role exists to improve key metrics (CFR, RDD & OTIF), enhance service to customers through focusing on their KPIs (DIF, DOT, DIFOT & OBSL), and increase supply chain efficiencies to become a supplier of choice.
Key Responsibilities:
* Creating a High-Performance team across the region by creating a strong learning and performance culture, building a strong leadership base for development throughout the supply chain.
* Identify and implement action-plans in driving KPIs across ANZ.
* Drive the Supply Chain Joint Business Planning agenda between Kraft Heinz and Customers.
* Lead the Integrated Planning Process with Supply, Logistics, Sales, Finance and Commercial teams.
* Be the face of Kraft Heinz within customers and maintain healthy relationships to become their supplier of choice.
* Key contributor to the S&OP LT to help drive increased Engagement and delivery of AOP.
About You:
* Advanced Excel, PowerPoint skills.
* High data analysis capability.
* Power BI/Tableau & SAP (desired, not essential).
* Excellent communication skills and confidence to hold meetings at a higher level.
* Advanced Negotiation skills.
* Tertiary qualification – Bachelor's Degree; preferably in Supply Chain, Engineering, Analytics, or other technical focus areas.
* 10-15 years' experience in logistics and customer-facing roles, preferably in the FMCG industry.
* Exceptional customer relationship management and stakeholder engagement.
* Outstanding team leadership experience.
* Strong financial acumen in a supply chain environment.
* Building and leading multiple supply chain projects and strategies.
* You can travel ~25% of the time.
About Us:
* Hybrid Working – Flexibility around when and where you work.
* Pay for Performance – industry-leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
* Parental Leave – paid time off for both primary AND secondary caregivers.
* Leave Options – Purchased leave, volunteer leave, and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
* Great Place to Work certification in Australia.
* In-House Training Programs Corporate Discount Programs & Novated Leasing – Utilize a range of discount programs (gym membership, health insurance, banking).
* #LI-DNI Location(s)Freshwater Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.