Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Mackay on a permanent, full-time basis.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.
We encourage graduates/School leavers to apply. Full on-the-job training will be provided to the right candidates.
The core responsibilities in this role include:
1. Receiving inbound calls and email inquiries from Commercial and Residential customers
2. Proactively making outbound calls to our existing customers to promote our products and services
3. Resolving customer queries quickly and accurately
4. Scheduling pest services for residential customers
5. Converting incoming inquiries into sales opportunities
6. Liaising with your fellow colleagues
7. Meeting calls and internal sales targets
8. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
The ideal candidate must possess:
9. Experience working in customer service or call centre environments (essential)
10. This is an office-based role so you must be based in Mackay
11. Previous experience in phone sales and converting inquiries into sales
12. Proficient with communicating verbally and electronically
13. Able to work calmly under pressure while multi-tasking
14. Proven problem-solving skills
15. Ability to work in a team environment to support colleagues
16. Professional, reliable, and punctual.
17. Working from office Monday to Friday
Perks and benefits:
18. Strong work life balance culture.
19. Employee Assistance Program (EAP)
20. Discounted Pest Services
21. Employee Referral Program
22. Employee cash incentive programs and bonuses
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.