Job Title Part-time Sales Assistant
Reports To Store Manager (and Full-time Sales Assistant in the absence of a Store Manager on any given day)
Principal Relationships Store Manager,FT and PT Team Members, Casual Team Members, Regional Managers, Visual Merchandising Team, Asset Management team, IT team, Payroll, and People & Culture Team.
Overall Purpose
* Required to assist the Store Manager and Full Time Team Member for the achievement of pre- determined targets &/or benchmarks set by the company.
* Required to perform to company standards &/or benchmarks (inclusive of sales, customer service, personal presentation, product knowledge etc) and are required to personally generate sales in order to achieve pre-determined individual targets.
* Required to provide a high level of customer service at all times including handling of customer service enquiries in a professional and empathetic manner and assist in the day to day running/operations of the store as required or directed.
* To ensure compliance with company standards, expectations, policies and procedures are met by all Team Members including themselves.
* To seek feedback from line manager on performance and collectively write action plan to help in their development for future roles.
KEY RESULT AREAS
* Sales to Target Achievement
* Sales to Last Year Over Achievement
* Average Dollar (to company standard)
* Items Per Sale (to company standard)
* Wages to Target (Budgeted Hours Achievement)
* Shrinkage (to company standard including administrative duties)
* Bag Checks conducted / Change room Number Tags utilised
* Floor Positions Apparent
* Visual Merchandise Standards (as per marketing department directives and Store evaluations)
* Implementation / compliance to all company directives / communications (as per National Head Office Departments, Cluster / Regional Manager, State Sales Team & National Retail Manager)
AREAS OF RESPONSIBILITIES
Sales and Customer Service
Performance Measured by:
* Ensure customer satisfaction standards are being met; along with using the ally ‘Customer Service Standards’ policy.
* Provide customer service in order to maximise sales
* Ensure customer complaints and returns are handled professionally and in accordance with policy & procedure.
* Take ownership of sales results.
* Assist in identify areas of opportunity to improve customer satisfaction within your store.
* Ensure product knowledge is maintained.
* Develop & maintain relationships with key external parties i.e. centre management, centre security, couriers etc.
* Ensure floor positions (mobile radar’s) are
maintained.
* Ensure regular bag checks are conducted and changeroom number tags utilised by all team members.
Assist Management Team with:
* Monitoring sales against budget(s) any issues which maybe impacting sales.
* Maintain company standards in all statistical KPIs.
* Implementation of promotions/events instore.
* The achievement of
o Store budgets / Margins
o Statistical KPI’s
o Customer & Team feedback
o Cluster / Regional / VM Team / National Retail Manager Feedback
o Store Visit Checklist
o Internal Audit Reviews
o Point of Sale reports
o Mystery Shopper Reviews
o Regular bag checks performed / change room number tags used
o Participating in floor positions
o Product Knowledge maintained
o Professionalism maintained
Store Presentation and Visual Merchandising
Performance Measured by:
* Ensure housekeeping & presentation standards are maintained.
* Merchandise the store in accordance with Visual Merchandise Instructions and directives.
* Maintain & monitor the standard of window, mannequins and all general displays.
* Ensure sell through merchandise is conducted.
* Ensure front hanging stock is rotated on a regular basis.
* Ensure new product arrivals are front faced & given priority.
* Ensure company top sellers report is utilised.
* Customer & Team feedback
* Regional / FT Feedback
* Store Visit checklists
* Internal Audit Reviews
* Mystery Shopper Reviews
Team Performance
Performance Measured by:
* Participate in the orientation of new Team Members in accordance with Company guidelines.
* Participate in any required training / workshops / meetings that may be held outside of trading hours.
* Assist in the communication of business goals / strategies and directives to the team.
* Assist in building a cohesive team environment, encourage networking & co-operation with other ally stores.
* Personal presentation and dress standards are adhered to.
* Ensure open lines of communication are maintained with the Store Team and National Head Office Team Members.
* Morale and motivation of team (low turnover).
* Team behaviour reflects the philosophy and values of the company.
* Customer Service / Team Feedback.
* Management Reports
* Mystery Shopper Reviews.
Cost and Expenses
Performance Measured by:
* Adhere to store rostered hours in accordance with budgets &/or direction from Head Office.
* Implement company approved procedures to minimise theft and shrinkage in order to control this area.
* Participate in stocktakes and the planning process.
* Ensure correct transfers and receipt of stock is taking place.
* Ensure short delivery claims are being raised.
* Ensure correct prices occur – as directed by the National Head Office i.e. markdowns, mark-ups or recommended retail price change.
* Assist in monitoring of store controllable expenses such as, lighting, telephone, stationery, cleaning etc.
* Rosters in-line with budgets – no overspends unless authorised by the company.
* Expense kept at a low level.
* Feedback from Cluster / Regional / VM Team /
* National Retail Manager / Head Office Teams.
* Accuracy of systems inventory information.
* Inventory levels are maintained.
General and Administrative Processes
Performance Measured by:
General
* Comply with all Industrial Awards and Legislative, Equal Employment Opportunities, WHS and Privacy legislation.
* Adopt, execute and adhere to Company policies and procedures and ensure that all new team members are taken through these.
* Ensure all reports are utilised and shared amongst the team where applicable.
* Weekly to Do List and Monthly to Do List, utilised and implemented including the team where applicable.
* Adopt and execute all business requirements as directed by the Head Office team.
* Maintain all financial reports and store administration accurately and in accordance with policies and procedures.
* Ensure accurate and efficient stock takes are conducted.
Stock
* Ensure stock markdowns or mark-ups are conducted correctly and in a timely manner.
* Ensure any recalls / consolidations are actioned correctly and in a timely manner.
* Ensure faulty and damaged stock in actioned correctly.
* Ensure stock deliveries are processed in a timely manner. Ensure stock deliveries are checked against transfer paperwork.
* Ensure replenishment of stock is completed and maintained in a timely, efficient and safe manner.
Cash / Banking
* Ensure the Point of Sale (POS) is used in the correct manner.
* Ensure that cash, credit and voucher transactions are completed correctly.
* Ensure cash balancing and banking is carried out to policy and procedure.
* Ensure all cash handling procedures are followed.
* WHS
* Maintain a safe store environment
* Promptly communicate hazard and safety threats for rectification.
* Support the prevention of accidents and injuries.
General
* Compliance with policies and procedure, standards, guidelines and legislation.
* Feedback from Head Office.
* Accuracy and efficiency of stock takes and results.
* Accuracy and efficiency of administration.
* ▪Store cleanliness, fun atmosphere and environment.
* ▪Markdowns and mark-ups completed by timelines.
* ▪Deadlines being met.
* ▪Banking daily or per nominated banking days from Head Office.
* ▪Daily Planner fully completed.
* ▪WTDL/MTDL utilised and implemented.
* ▪Store Visit Checklist.
* ▪Internal Audit Reviews.
* ▪Accident and Injury prevention.
* ▪Satisfactory police record at time of employment and on-going employment as directed by Management.
Job Skills
* Pro-active, highly driven, with the ability to achieve set targets.
* Pro-actively develop customer relationships and give priority to customer satisfaction.
* Effective verbal and written communication skills.
* Ability to work autonomously and within a team environment.
* Basic Computer skills required to operate the Point-of-Sale system and emails.
Company Values
Working at Ally Fashion means you are part of the extended family, and championing the values of the business towards creating a safe, collaborative, compassionate, and adaptable culture and environment. Ally’s values, which it prides itself on demonstrating across the business, include:
1. Collaboration & Compassion – Achieving results together through fostering care, understanding, teamwork, and openness.
2. Be Exemplary – Demonstrating – accountability, honesty, integrity, trust, and humility in every action.
3. Encourage Excellence – Accuracy in our results, constant introspection, keep growing, and displaying emotional intelligence.
4. Customer-centric – Championing customer experience and satisfaction to be at the centre of all actions and decisions.
5. Think Big – Focusing on the macro vision, making efforts towards this, and bringing your team on the journey!
6. Evolve & Learn – Never stop and keep striving to develop new initiatives and be forever evolving in thought and mindset.
General
1. Stay up to date with the latest trends and best practices related to the industry.
2. Comply with all Industrial Awards and Legislative, Equal Employment Opportunities, WHS, and Privacy legislation.
3. Adopt, execute, and adhere to Company policies and procedures and ensure that all new team members are taken through these.
4. Fair and Equitable Workplace
1. Promote both behaviour and conduct which is both acceptable and welcoming by law in the Workplace.
2. Intellectual property is safeguarded.
QUALIFICATIONS & EXPERIENCE
* At least six months’ retail experience or similar.
* Developed PC skills in MS word packages and software packages required to undertake daily duties.
* Computer skills to operate Point of Sale (POS).
* Strong verbal communication skills.
* Strong customer service skills.
* Experience in working in line with policies, guidelines, and deadlines.