Join Our Team as a Service Manager!
We are looking for a motivated and experienced Service Manager to take charge of our team of diesel mechanics and apprentices. In this role, you will be the driving force behind our service department, ensuring that the maintenance and repair of agricultural machinery is carried out to the highest standards. Your leadership will be essential in upholding customer satisfaction, enhancing departmental efficiency, and promoting a positive, team-oriented culture.
If you have a passion for agriculture, strong problem-solving skills, and thrive in a dynamic environment, we want to hear from you.
About the Role
As the Service Manager, you will lead a team of approximately 10 skilled diesel mechanics and apprentices responsible for maintaining and repairing agricultural farm machinery and equipment. You'll collaborate closely with your team and other departments to ensure that we consistently deliver high-quality work and maintain strong customer satisfaction.
Your daily responsibilities will include scheduling work orders, managing department costs, and overseeing the quality of all service outcomes. Additionally, you'll play a key role in driving new business opportunities and representing our brand positively within the community.
About You
The ideal candidate is a natural problem-solver with a strong customer-centric approach to service delivery. You are a skilled communicator and a collaborative team player, thriving in fast-paced and dynamic environments.
You will bring:
* Proven experience in managing a service department
* The ability to work effectively under pressure and juggle multiple priorities
* Strong time management and organizational skills
* The ability to inspire, motivate, and empower your team
* Demonstrated leadership abilities
* A commitment to exceptional customer service
* Excellent relationship-building skills
* Strong communication skills across all channels—whether in person, over the phone, or in writing
* A solid understanding of agricultural farm machinery
About the salary & benefits
The salary for this position is competitive and will be tailored to the candidate's skills and demonstrated experience. Kenway & Clark offer other benefits with this role including:
* Fully maintained company vehicle, laptop and mobile phone.
* a generous annual performance bonus opportunity
* years of service & milestone rewards
* relocation assistance available (upon application)
About the business
Kenway & Clark is a progressive locally-owned farm machinery business with locations across NSW and Southern Queensland. The company is committed to fostering a positive and rewarding work environment for our employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.
As our business continues to expand we are looking for energetic and aspirational people to join and enhance our company culture and values.
With over 60 years of industry experience and product knowledge, Kenway & Clark are proud to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment. To see that this level of service continues our Gunnedah dealership is seeking a highly experienced and motivated Service Manager.
If you are a motivated and experienced Service Manager with a passion for agriculture, we encourage you to apply for this exciting opportunity.
This is a full-time, ongoing position based at our Gunnedah dealership. If this opportunity aligns with your career goals, please apply via seek or if you have questions about this role, please reach out to us:
Email: hr@kenwayandclark.com.au
Phone: 02 6750 8332
We wish to advise this position is open to persons who have a right to work permanently in Australia as we are not registered to sponsor visaholders.