About ANZ
We strive to create a world where people and communities thrive, driven by our goal of improving financial wellbeing and sustainability for millions of customers.
The Role
As a Banking Consultant in Retail Banking, you'll deliver exceptional customer service. You'll be based mainly in branches, providing seamless banking experiences through meeting customers' end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions, including digital products.
You'll possess the knowledge to complete customer transactions and engage in in-depth needs-based conversations, fulfilling products according to your accreditation level. Your focus will be on delivering high-standard customer service, ensuring customers are satisfied and become strong advocates for ANZ.
Banking is evolving, and we're adapting, offering our people opportunities to try new things, learn, and grow. Regardless of your role at ANZ, you'll contribute to building your future while helping us build ours.
Role Details:
* Provide a seamless branch experience by meeting customers' end-to-end banking needs.
* Collaborate with a team and act as a role model and peer coach to deliver outstanding customer experiences.
* Contribute to significant customer engagement and advocacy, creating real value for customers.
* Participate in bank programs and initiatives.
* 'Know your customer' from a risk perspective.
* Ensure compliance with ANZ policies and procedures.
Your Skills
To succeed in this role, you'll bring:
* Exceptional customer focus - retail experience is beneficial.
* Experience in technology adoption - working knowledge of digital channels is advantageous.
* Ability to multitask and adapt to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
A growth mindset is core to our culture, so even if you don't have all these skills, we encourage you to apply if you have most of them.
Why Join Us?
From the moment you join ANZ, you'll contribute to meaningful work that shapes a world where people and communities thrive.
You'll also feel a sense of fulfillment, knowing your impact goes beyond just our customers. At ANZ, you'll have the resources, opportunities, and support needed to take the next step in your career.
We celebrate diversity and welcome applications from everyone. If you require adjustments during the recruitment process or in the role itself, please let us know. We offer flexible working arrangements and benefits like access to health and wellbeing services and discounts on selected products and services.