About UsWe are Rezdy, Checkfront, and Regiondo - three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments.
Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world.
With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date.
Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it's simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration.
Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.
Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.
We live by three core values:
Be a Trusted Guide: Support our customers and each other with expertise and integrity.Shape the Future: Drive innovation and improvement in everything we do.Be Proud of the Journey: Celebrate successes and learn from challenges along the way.Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.
About the role Are you someone who enjoys solving problems, helping people, and working with tech - all at once?
We're looking for a Product Support Specialist (Level 1) to be the friendly, knowledgeable first point of contact for our customers.
In this role, you'll provide product support across tickets, phone calls, and live chat, assisting customers with a range of queries - from how-tos and product setup to basic troubleshooting of booking tools and website widgets.
This is a great opportunity for someone who's tech-savvy, great with people, and looking to grow their experience in the SaaS space.
You'll be joining a collaborative, close-knit team during an exciting phase of platform transformation and cross-brand integration.
What you will do Provide frontline support via phone, email, and live chat using Zendesk.Respond to customer queries with a friendly and solution-focused approach.Troubleshoot common issues with booking tools, availability settings, product setup, and system errors.Support basic website functionality (e.g., booking widgets, buttons, embedded tools).Log and manage support tickets, keeping clear and accurate records.Escalate bugs and complex issues to senior team members as needed.Assist with internal testing and help maintain the knowledge base.Collaborate with your teammates to ensure customer needs are met in a timely manner.Occasionally jump in to assist with live chat or overflow during peak periods.What You Bring Experience in a customer service or tech support role (SaaS or tourism tech is a bonus).A general understanding of websites- like how widgets or embedded tools work.Basic troubleshooting instincts - you enjoy digging into issues and finding solutions.A confident, clear communication style and a natural ability to empathise with customers.Ability to work across multiple support channels and stay organised in a fast-paced environment.Familiarity with Zendesk, HubSpot, or similar tools (nice to have, but not essential).Curiosity to learn and grow - you're not afraid to ask questions or explore new features.A collaborative mindset - you work well as part of a team and are happy to share the load.What Success Looks Like You're delivering clear, helpful, and friendly support across all customer touchpoints.You stay on top of your ticket queue and contribute to keeping missed calls below the 10% KPI.You know the product well and help customers get the most out of it.You escalate effectively and know when to lean on your senior teammates.You're proactive, organised, and always looking for ways to improve the customer experience.Why Join Us? An environment that empowers you to learn, grow, and make a meaningful impact.Be a part of a fast-growing, ambitious company where your work directly drives results.Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.A regionally competitive benefits package.The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.Hybrid work environment.We'd love for you to join us on this exciting journey.
Together, let's shape the future of the leisure and tourism industry!
How to apply Sound like your kind of role?
We'd love to hear from you.
Submit your resume and a short cover letter explaining your interest and how your experience fits.
Applications close Tuesday, 15 April 2025.
Early applications are encouraged as we may begin shortlisting before the closing date.
Only shortlisted candidates will be contacted, and all applications will be treated with strict confidentiality.
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